Final answer:
Active listening involves using verbal and nonverbal cues to encourage patients to continue talking, distinguishing it from other listening techniques like reflective listening, clarifying, and paraphrasing.
Step-by-step explanation:
The technique that uses verbal and nonverbal phrases to encourage patients to talk further is known as active listening. Active listening is a communication strategy where the listener pays close attention to the speaker's message and responds using various signals to engage and affirm that the listener is following along. This can involve nodding, maintaining eye contact, or using filler phrases like "I see" or "Go on." It is distinct from reflective listening, which involves the listener mirroring the speaker's emotions and content to show comprehension; clarifying, which is asking questions to ensure understanding; and paraphrasing, which is restating the speaker's messages in the listener's own words to demonstrate that they have been understood. Effective communication in settings like healthcare is essential, as it builds rapport and fosters a sense of trust between patient and provider. It's important to focus not just on the words being said, but the way they are delivered, including body language and tone. During the therapeutic process, as observed by Summerson Carr, it is not only the content of the talk that is important but also the manner in which patients communicate, which can demonstrate their progress and internalization of therapy principles. Active listening can ultimately lead to more productive interactions by encouraging continued dialogue and a deeper understanding of the patient's perspective.