Final answer:
After sending a ticket to the RDesk, you should advise the customer that it may take 24 to 48 hours before hearing back from them. It's important to set realistic expectations and follow up if necessary.
Step-by-step explanation:
After sending a ticket to the RDesk, the customer should be advised that it may take 24 to 48 hours before hearing back from them. This turnaround time is a typical industry standard for customer support tickets.
However, it's important to note that the actual response time may vary and could be longer during peak periods or for complex issues. It's always a good idea to set realistic expectations and inform the customer of the potential wait time.
If the customer hasn't received a response after the advised time, it's recommended to follow up with a phone call or another ticket to check on the status of their inquiry.