Final answer:
To diagnose a customer's inability to print on their network printer, follow a step-by-step troubleshooting process that includes checking physical connections, verifying power and ink/toner, confirming the printer as default, checking the printer driver, checking the network connection, and restarting printer and computer if needed.
Step-by-step explanation:
To diagnose a customer's inability to print on their network printer, you should follow a step-by-step troubleshooting process.
Check the physical connections between the printer and the computer to ensure they are properly connected.
Verify that the printer is powered on and has enough ink or toner.
Check if the printer is set as the default printer on the computer.
Ensure that the printer driver is installed correctly on the computer.
Check the network connection of the printer to ensure it is properly connected to the network.
Try restarting the printer and the computer to see if it resolves the issue.
If these steps do not solve the problem, it may be necessary to consult the printer manufacturer's support or seek assistance from a professional IT technician.