Question

What are the three abilities of an ideal help desk person?

1) Excellent communication skills
2) Strong problem-solving skills
3) Technical expertise
4) Good team player
5) Effective time management

Answer 1

An ideal help desk person should have excellent communication skills, strong problem-solving skills, and technical expertise.

Step-by-step explanation:

An ideal help desk person should possess three important abilities:

1. Excellent communication skills: They should be able to clearly and effectively communicate with customers to understand their issues and provide solutions. This includes both written and verbal communication.
2. Strong problem-solving skills: Help desk personnel should be able to analyze problems, identify the root cause, and find effective solutions to resolve technical issues.
3. Technical expertise: They should have a deep understanding of the technology and systems they are supporting, enabling them to troubleshoot and resolve technical problems efficiently.