Final answer:
A host/hostess has several ongoing duties, including maintaining a professional appearance, treating everyone with respect, focusing on work, completing tasks, providing excellent customer service, respecting authority, ensuring punctuality, and consistent attendance.
Step-by-step explanation:
Ongoing Duties of a Host/Hostess
During any shift, a host/hostess has key responsibilities that ensure the smooth operation of the establishment. Below are eight ongoing duties that a host/hostess should perform:
- Professional Appearance: Maintain a clean and professional appearance throughout the shift, adhering to dress code and grooming standards.
- Respectful Interaction: Treat all guests, colleagues, and managers with respect, providing a friendly and welcoming environment.
- Focus and Attentiveness: Stay focused on work, avoiding distractions from personal matters, and remain attentive to guests' needs.
- Task Completion: Complete all assigned tasks promptly and efficiently, aligning with the company's goals and timelines.
- Customer Service Excellence: Commit to delivering excellent customer service, demonstrating a positive attitude and genuine enthusiasm.
- Authority Respect: Respect the hierarchy within the workplace, acknowledging the manager's authority and following directions.
- Punctuality: Arrive on time for shifts and return promptly from breaks, staying until the end of the shift.
- Attendance Consistency: Show up for work on all designated shifts, and follow the proper protocol for reporting any necessary time off.
In addition to these duties, setting up the space to welcome guests, organizing seating, and cleaning up after an event are also parts of the host's role in ensuring that patrons have a pleasant experience.