Question

If a guest offered money in exchange for immediate seating, what should you do?

1) Refuse the offer and explain the seating policy
2) Accept the money and provide immediate seating
3) Ask the guest to wait for their turn
4) Report the incident to the management

Answer 1

Refuse the offer and explain the seating policy. Report the incident to the management.

Step-by-step explanation:

If a guest offers money in exchange for immediate seating at a restaurant, it is important to refuse the offer and explain the seating policy. Accepting money in this situation would be unethical and unfair to other guests who are waiting their turn. By refusing the offer and explaining the policy, you maintain fairness and uphold the principles of good customer service.

It is also important to report the incident to the management. They need to be aware of the situation and may have additional guidelines or procedures in place for handling such situations. By reporting the incident, you ensure transparency and allow management to take appropriate action