Final answer:
When a group entering a restaurant appears intoxicated, staff should monitor their behavior, possibly refuse further service, offer water and food, and call management or security if necessary, always adhering to the restaurant's policies and training.
Step-by-step explanation:
If a group enters a restaurant and appears intoxicated, it is important to handle the situation with care to ensure the safety and comfort of all guests and employees. The staff should monitor the behavior of the intoxicated individuals to ensure they do not disturb other guests or pose a safety risk. If the group has not been served alcohol by your establishment, you may choose to refuse service politely and professionally, as serving alcohol to already intoxicated individuals may have legal ramifications.
Communication should be respectful and staff should avoid escalation. If the group is seated, ensuring that they have access to water and possibly food, which can help to mitigate the effects of alcohol, can be helpful. However, if the group's behavior is disruptive or poses a risk, it is critical to call management or security to address the situation. Staff should always follow the restaurant's policies and training when dealing with intoxicated guests.