Final answer:
In the fast-food industry, service is minimal with a focus on operational efficiency rather than customer service, which is part of the broader concept of "McDonaldization".
Step-by-step explanation:
In a fast-food industry, service is minimal as the focus is on operational efficiency, rather than customer service. This concept is often referred to as the "McDonaldization" of society, a term coined by George Ritzer, which describes the process by which principles of the fast-food industry have come to dominate other sectors of the American society and the global economy. This shift prioritizes efficiency, predictability, and uniformity over personalized service, leading to an environment where workers have highly prescribed roles, limited decision-making opportunities, and can often feel undervalued and interchangeable.