Final answer:
Hertzberg's theory draws the conclusion that motivation at work is influenced by two sets of factors - motivators and hygiene factors.
Step-by-step explanation:
Hertzberg's theory, also known as Two-Factor Theory, draws the conclusion that motivation at work is influenced by two sets of factors - motivators and hygiene factors. Motivators are factors that lead to job satisfaction and include aspects such as achievement, recognition, and opportunities for growth. On the other hand, hygiene factors are factors that, when lacking, can lead to job dissatisfaction, but when present, do not necessarily lead to job satisfaction. Examples of hygiene factors include salary, working conditions, and job security.
Hertzberg's theory suggests that providing employees with motivators in their work environment can lead to increased job satisfaction and motivation, while ensuring that hygiene factors are met helps prevent job dissatisfaction. This theory recognizes that satisfaction and dissatisfaction at work are influenced by different sets of factors, and that simply removing dissatisfaction (hygiene factors) does not necessarily result in satisfaction. Organizations should focus on providing both motivators and hygiene factors to create a motivating work environment.