Question

You have just been hired as a customer service representative at a major retail chain store. The branch manager has asked that you work with a small task force to develop an appropriate set of performance standards and an appropriate review method. What would you recommend and why?

Answer 1

I would recommend developing performance standards and a review method that focus on key areas of customer service, such as response time and customer satisfaction ratings, for the customer service representative role at a major retail chain store.

Step-by-step explanation:

As a customer service representative at a major retail chain store, I would recommend developing a set of performance standards and a review method that focuses on key areas of customer service. This could include metrics such as response time, customer satisfaction ratings, and adherence to company policies and procedures. For the review method, I would suggest a combination of regular performance discussions between the employee and their manager, as well as periodic evaluations that assess the employee's performance against the established standards. This approach allows for ongoing feedback and coaching, while also providing opportunities for recognition and improvement.