Final answer:
The correct answer is governance. It ensures that the promised outcomes are achieved and delivered for the organization to realize intended benefits.
Step-by-step explanation:
The correct answer to the question is c. governance.
Governance plays a crucial role in ensuring that the promised outcomes are achieved and delivered for an organization to realize intended benefits. It involves the establishment of a framework of rules, processes, and responsibilities to guide decision-making and control within an organization.
For example, effective governance may include the creation of a governing body with representatives from different stakeholders, the establishment of participatory decision-making processes, the implementation of control mechanisms to monitor performance and compliance with regulations, and the provision of accountability mechanisms to ensure that actions are aligned with organizational goals.