Final answer:
To increase customer centricity, Talabat could organize by function, product, or geography, each with its own pros and cons. Specialization might lead to better customer relations and market understanding, but could also increase operational complexity and require sophisticated data analysis.
Step-by-step explanation:
If Talabat opts to focus more on customer centricity, organizing by function might enable a dedicated unit to specialize in customer relations and experience, while a structure by product will help to develop expertise in each specific offering, and geographical organization can enhance local market understanding and customer service. All these strategies involve trade-offs and considerations related to the core competencies of the business.
The pros of focusing on customer centricity include increased customer loyalty and potential for better market segmentation and personalized service. However, the cons might involve increased complexity in operations, potential conflicts between local versus global strategies, and a requirement for more sophisticated data analytics to understand varying customer needs effectively.
The notion that a business that focuses on one or a few products, its "core competency" is more successful than firms that try to make a wide range of products supports the idea of specialization and might influence how Talabat decides to structure its organization aligned with customer centricity.