Final answer:
The correct approach to managing social network risk is not to leave criticism where it is, but to engage positively and respond professionally. Options such as asking questions and responding in a non-defensive manner are appropriate, whereas ignoring criticism can be detrimental to both personal and brand reputation.
Step-by-step explanation:
The challenges of managing social network risk often involve how to appropriately respond to criticism or feedback on social media platforms. Key strategies include performing positive engagement, maintaining professionalism, and responding in a non-defensive manner. Specifically:
- B. Leave criticism where it is at. This option does not align with good management practices. Criticism should be addressed appropriately, not ignored.
- C. Always ask questions. This approach encourages understanding and helps avoid defensive responses.
- E. Respond in a non-defensive manner. It is essential to stay professional and open to feedback.
Option A, Do something positive, and Option D, hire a new customer service representative, are potentially positive steps, but not always the necessary immediate response to social network risks. Managing social media presence and feedback should be approached with a strategy that aligns with the organization's goals and values while also safeguarding one's professional reputation.