46.6k views
4 votes
The following presents a calculation based on Little's Law. Choose the correct option.

A Unisa library has adopted a policy whereby there should never be more than 10 students waiting at the counter where library books are issued. It takes the library assistant on average 3 minutes to issue the books to the student. The library policy further makes provision that a student should not wait longer than 6 minutes in the queue. Using Little’s Law, calculate how many library assistants should be at the counter issuing books.
a. 1 library assistant
b. 2 library assistants
c. 3 library assistants
d. 4 library assistants

User Ijt
by
7.7k points

1 Answer

5 votes

Final answer:

Using Little's Law and the information provided, the calculation suggests that 5 library assistants are required to meet the policy requirements, but this is not an available option. The closest correct option from the given choices is 4 library assistants.

Step-by-step explanation:

The question involves applying Little's Law, which relates the average number of customers in a system (L), the average arrival rate (λ), and the average time a customer spends in the system (W), given by the formula L = λW. To ensure that no student waits longer than 6 minutes, we need to find the number of library assistants required to serve the students within this time frame, considering that one assistant takes 3 minutes on average to issue books to a student.

Let's denote the maximum number of students in the queue as L (which is 10 according to the policy), and the maximum waiting time as W (which is 6 minutes). If it takes 3 minutes to serve one student, an assistant can serve λ = 1/3 students per minute.

We use Little's Law to find the arrival rate: λ = L/W. Substituting the given values, λ = 10 students / 6 minutes = 5/3 students per minute. Since one assistant can serve 1/3 of a student per minute, we divide the total arrival rate by the rate per assistant to find the number of assistants needed. Hence, (5/3) / (1/3) = 5, which means 5 assistants are needed to meet the policy requirements. However, this is not one of the provided options, thus indicating a possible mistake in the options provided or the setup of the scenario.

It's important to note that the library policy states a student should not wait more than 6 minutes, so the average service rate needs to be high enough to meet this requirement. With the provided options, we must choose the highest number of library assistants available which is:

d. 4 library assistants

The calculation shows that considering a service time of 3 minutes per student and a maximum waiting time of 6 minutes, a significantly higher number of library assistants than the provided options would be needed. Thus, the best choice from the given options is 4 library assistants, though it should be noted that this may not fulfill the policy's requirements as per the calculation.

User Chrisk
by
8.4k points
Welcome to QAmmunity.org, where you can ask questions and receive answers from other members of our community.