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Scrap in a manufacturing organization is analogous (similar) to in a service organization.

a.customer dissatisfaction
b.customer loyalty
c.customer feedback
d.customer defection

User Mottor
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1 Answer

3 votes

Final answer:

Scrap in a manufacturing organization is analogous to customer dissatisfaction in a service organization.

Step-by-step explanation:

In both a manufacturing organization and a service organization, scrap can be analogous to customer dissatisfaction in terms of the negative impact it has on the overall operation.

In a manufacturing organization, scrap refers to the defective or unusable materials or products that are generated during the production process. Similarly, in a service organization, customer dissatisfaction refers to instances where customers are not satisfied with the service they receive.

Just as scrap in a manufacturing organization indicates a loss in resources and a failure to meet quality standards, customer dissatisfaction in a service organization indicates a failure to meet customer expectations and can result in negative consequences such as loss of business and reputation damage.

User Danius
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