Final answer:
The different types of costs of quality in the Walton smart television project include prevention costs, appraisal costs, internal failure costs, and external failure costs. Techniques to manage quality in the project include quality planning, quality control, quality assurance, and continuous improvement.
Step-by-step explanation:
In the context of managing quality in the Walton smart television project, there are different types of costs of quality that are relevant:
- Prevention Costs: These are costs incurred to prevent defects and errors from occurring in the first place. Examples include quality planning, training, and process improvement.
- Appraisal Costs: These are costs incurred to evaluate the products or services to ensure they meet the required quality standards. Examples include inspection, testing, and quality audits.
- Internal Failure Costs: These are costs incurred as a result of defects or errors found during the production process. Examples include rework, scrap, and retesting.
- External Failure Costs: These are costs incurred as a result of defects or errors found by customers. Examples include warranty claims, returns, and customer complaints.
To manage quality in the project, relevant techniques could include:
- Quality Planning: Identifying quality requirements and developing a plan to meet them.
- Quality Control: Implementing techniques such as statistical process control to monitor and control the production process.
- Quality Assurance: Establishing processes and procedures to ensure quality standards are met.
- Continuous Improvement: Implementing a culture of continuous improvement to identify and address areas for improvement.