Question

Total quality management (TQM) is a technique that focuses on

a. using IT to develop an ongoing relationship with customers.
b. improving the quality of an organization’s products and services.
c. increasing operating system efficiency.
d. using IT to reduce the costs of product assembly processes.
e. creating an output that is valuable to the customer.

Answer 1

Total quality management (TQM) is an approach centered on improving the quality of an organization's products and services by involving all employees in continuous improvement efforts. It focuses not only on processes and quality control but also aims to create valuable output for the customer.

Step-by-step explanation:

Total quality management (TQM) is a management approach that focuses on improving the quality of an organization's products and services. The aim of TQM is to ensure that all members of an organization participate in processes of continuous improvement and quality assurance. This can include a variety of strategies, such as process management, quality control, and customer-focused service.

To answer the student's question, TQM concentrates on option b. improving the quality of an organization’s products and services rather than specifically utilizing IT or focusing solely on the efficiency of operating systems. However, it should be noted that option e. creating an output that is valuable to the customer, is also a fundamental component of TQM as it fundamentally aims at generating high-value outputs through its quality-centric processes.