Question

Here is the background for this role play case: You are Alex, the Chief Operating Officer (COO) for an organization that develops and markets mobile apps. Two of your direct reports have been involved in a conflict: - Sam, Manager of Software Design and Engineering, with 20 teams of 5-7 engineers - Chris, Manager of Product Development, who oversees 15 sales associates Typical of this industry, there are challenges providing products in a timely manner to remain competitive. Both Sam and Chris requested to meet with you separately. You are meeting with both employees to work collaboratively to resolve the conflict. After you have welcomed the employees to the meeting, what would you say and do to ensure that the meeting runs smoothly? Please be specific by stating the exact words you would use.

Answer 1

To ensure a smooth meeting, welcome the employees, listen attentively, avoid taking sides, ask open-ended questions, restate what you heard, focus on a solution, consider seeking help if needed.

Step-by-step explanation:

To ensure that the meeting runs smoothly, as the COO, you should:

• Welcome the employees to the meeting and create a calm and respectful atmosphere.
• Listen attentively to both Sam and Chris as they express their sides of the conflict.
• Avoid taking sides or suggesting that one person is right and the other is wrong.
• Ask open-ended questions to understand each person's position.
• Restate what you heard to show that you were listening and to prevent misunderstandings.
• Focus on finding a solution to the problem rather than blaming anyone.
• If the conflict cannot be resolved, consider seeking help from your supervisor or HR department.