Question

You are Alex, the Chief Operating Officer (COO) for an organization that develops and markets mobile apps. Two of your direct reports have been involved in a conflict:

- Sam, Manager of Software Design and Engineering, with 20 teams of 5-7 engineers
- Chris, Manager of Product Development, who oversees 15 sales associates
Typical of this industry, there are challenges providing products in a timely manner to remain competitive. Both Sam and Chris requested to meet with you separately. You are meeting with both employees to work collaboratively to resolve the conflict.
Which question or questions would you ask to obtain information from Sam and Chris about the conflict? Please be specific about the words you would use.

Answer 1

When resolving a conflict between two employees, it is important to ask specific questions to gather relevant information about the conflict's nature, impact, attempted resolutions, and desired outcomes.

Step-by-step explanation:

When meeting with Sam and Chris to resolve their conflict, it's important to ask specific questions to obtain information about the situation. Here are some possible questions you can ask:

1. Can you describe the nature of the conflict and the issues involved? - This question helps you understand the root cause of the conflict and identify the specific problems that need to be addressed.
2. How has this conflict impacted the teams and their work? - This question allows you to assess the extent of the impact on the teams' performance and productivity.
3. What have you done to try and resolve the conflict so far? - This question helps you understand their efforts and potential solutions that have been attempted.
4. What are your expectations for a resolution? - This question allows you to understand their desired outcomes and identify common ground for a resolution.

By asking these questions, you can gather relevant information to analyze the conflict more effectively and facilitate a collaborative resolution between Sam and Chris.