Question

According to iSO9000:2000, the ultimate goal for customer focus should be:

a. Customer satisfaction
b. Monitoring customer perception
c. Placing customer focus responsibility on senior management
d. Communicating with customers about product information

Answer 1

The ultimate goal for customer focus according to ISO9000:2000 is achieving customer satisfaction, achieved by monitoring and improving interactions with customers.

Step-by-step explanation:

According to ISO9000:2000, the ultimate goal for customer focus should be customer satisfaction. Customer satisfaction encompasses not only providing quality products and services that meet or exceed customer expectations but also involves continually monitoring and improving the way in which an organization interacts with its customers. This includes activities such as gathering information from customers and stakeholders, being professional and resourceful, engaging in effective communication, and performing root cause analysis when problems arise, all in the pursuit of achieving customer satisfaction, which is the key indicator of a company's performance and success.