Final answer:
A KPI, or Key Performance Indicator, is a measurable value used to track performance and progress towards a company's goals. KPIs are important because they provide objective insights and inform decision-making in a business. For example, in retail, a customer satisfaction score could be a KPI used to measure the success of customer service efforts.
Step-by-step explanation:
KPI stands for Key Performance Indicator. It is a measurable value that demonstrates how effectively a company is achieving its key objectives and goals. KPIs are used in business to track performance, measure progress, and make informed decisions. The importance of KPIs lies in their ability to provide clear and objective insights into the performance of different areas of a business. By setting specific KPIs, companies can monitor their progress towards their goals, identify areas that require improvement, and make data-driven decisions to drive growth and success.
For example, in a retail business, a KPI could be the average customer satisfaction score, which measures how satisfied customers are with their shopping experience. By tracking this KPI, the business can assess the effectiveness of its customer service efforts and identify areas for improvement.