Final answer:
T-Mobile developed their new model of customer service around four quality management pillars: Customer Focus, Continuous Improvement, Employee Engagement, and Innovation.
Step-by-step explanation:
T-Mobile developed their new model of customer service around four quality management pillars. These pillars are:
1. Customer Focus: T-Mobile focuses on understanding and meeting the needs of their customers. They prioritize customer satisfaction and work to provide an exceptional customer experience.
2. Continuous Improvement: T-Mobile is committed to constantly improving their customer service by analyzing feedback and implementing changes based on customer preferences and needs.
3. Employee Engagement: T-Mobile understands the importance of engaged and empowered employees in delivering excellent customer service. They invest in training, development, and recognition programs to ensure their employees are motivated and able to meet customer expectations.
4. Innovation: T-Mobile embraces innovation to enhance their customer service. They explore new technologies and strategies to provide efficient and personalized service to their customers.