Question

Sapphire Farm is a business that trains and boards horses and educates young riders about horse care, nutrition, and riding. The farm provides both a learning and a fun environment for young equestrians and their families. It also hosts horse shows for beginning riders to help them build confidence in the show ring and to prepare them for local horse shows by running shows in accordance with the rules and regulations of the National Hunter Jumper Association. Feedback from the horseshow judges are provided to all riders so they can do better at their next meet. In addition, all warm-up and training areas are fenced and monitored by adults for the children's safety.

According to the service-profit chain, the high-value service offered by Sapphire Farm LLC should lead to:

a. congruent market response
b. customer satisfaction
c. a product focus
d. positive framing
e. customer autonomy

Answer 1

The high-value service provided by Sapphire Farm is expected to lead to customer satisfaction based on the service-profit chain principle.

Step-by-step explanation:

According to the service-profit chain, the high-value service offered by Sapphire Farm LLC should lead to customer satisfaction. This is because Sapphire Farm provides comprehensive services, including education on horse care and nutrition, training and monitoring of young riders, feedback from horse shows, and adherence to official rules and regulations. All these efforts are likely designed to ensure that their clients, the young riders and their families, enjoy a fulfilling and enriching experience, thereby becoming satisfied customers who could potentially return and recommend the services to others.