Final answer:
The incorrect statement about manager-employee communication skills is that good supervisors cannot and should not be transparent in employee communication. Transparency is vital for a positive and effective working relationship, allowing for clear instructions, open feedback, and genuine concern for employees' development.
Step-by-step explanation:
All of the following statements accurately describe manager–employee communication skills EXCEPT:
- Most effective supervisors tend toward extroversion.
- Good supervisors do not manipulate others during nonemergent situations.
- Good supervisors cannot and should not be transparent in employee communication.
- The best supervisors are sensitive to the self-esteem of others.
The statement that does not accurately describe effective manager-employee communication skills is that "Good supervisors cannot and should not be transparent in employee communication." This statement is not true because transparency in communication is a key trait of an effective supervisor. A good supervisor should be knowledgeable, fair, responsive, caring, trustworthy, approachable, and transparent, providing clear instructions, being open to feedback, and sensitive to the needs and self-esteem of their employees.
Transparency fosters trust and a positive work environment, encouraging open dialogues, and facilitating effective problem-solving. Moreover, while it's true that effective supervisors often have extroverted qualities, this is not a requirement. A supervisor's ability to listen, provide constructive feedback, and genuinely care about their employees' growth and development is what typically defines their effectiveness.