Final answer:
Instacart can rebuild its brand and trust with current customers by ensuring high service quality, being transparent, and personalizing experiences. Trust with new customers can be developed through introductory offers and public engagement with customer feedback.
Step-by-step explanation:
In what ways could Instacart rebuild its brand image and trust with its current customers? How can they develop trust with new customers? To address this, it is essential for Instacart to maintain a consistently high level of service quality, ensuring that products are fresh and delivered punctually. Additionally, transparency in pricing, fees, and delivery times can foster trust. Customizing the shopping experience and introducing a loyalty program might also encourage repeat business. For new customers, creating an introductory offer that showcases Instacart's commitment to quality can help establish initial trust. Responding to feedback publicly and promptly helps strengthen the brand's image. By showing they are responsive and value customer satisfaction, Instacart can rebuild and maintain a trusted relationship with customers.