Final answer:
The Total Cost of Quality (COQ) for the Duquesne Motor Company for one year amounts to $55,635,000, which is the sum of inspection, testing, rework, repair, scrappage, quality training, warranty, and returns costs.
Step-by-step explanation:
To calculate the Total Cost of Quality (COQ) for the Duquesne Motor Company, we must add up all costs related to ensuring quality, which include inspection, testing, rework and repair, scrappage, quality training, warranty, and returns.
- Inspection cost: 95,000 units × $125 per unit = $11,875,000
- Testing cost: 95,000 units × $200 per unit = $19,000,000
- Rework and repair: 95,000 units × $95 per unit = $9,025,000
- Scrappage: 95,000 units × $75 per unit = $7,125,000
- Quality training: $5,000 per month × 12 months = $60,000
- Warranty cost: 3% of total revenue ($18,000 × 95,000) = $5,130,000
- Returns: 2% of total revenue ($18,000 × 95,000) = $3,420,000
Adding these costs gives us the total COQ:
$11,875,000 (inspection) + $19,000,000 (testing) + $9,025,000 (rework/repair) + $7,125,000 (scrappage) + $60,000 (training) + $5,130,000 (warranty) + $3,420,000 (returns) = $55,635,000 as the Total COQ for one year.