Question

Using a data driven approach, find the key underlying problem affecting a process within the firm Or in the Organisation itself (at least 4 quality tools must be used in the assessment). Identify any of the challenges or opportunities facing the organization in the execution of the QM Program (Data driven approach, using AT LEAST 4 Quality tools)

Answer 1

A data driven approach can be used to find the key underlying problem affecting a process within the organization using at least 4 quality tools. The steps include defining the problem, gathering information, identifying criteria and constraints, and analyzing data using quality tools.

Step-by-step explanation:

A data driven approach can be used to find the key underlying problem affecting a process within the organization using at least 4 quality tools. Here is a step-by-step process to identify the problem:

1. Define the problem: Investigate the needs of customers and stakeholders, identify potential competitors, and establish constraints such as time and resources.
2. Gather information: Use various techniques like gathering information from customers, finding expert information, and doing a root cause analysis to understand the problem deeply.
3. Identify criteria and constraints: Use the problem statement to develop an understanding of the characteristics of a good solution. This involves describing constraints and criteria.
4. Analyze data using quality tools: Use at least 4 quality tools such as cause and effect diagrams, flowcharts, Pareto charts, and statistical process control to analyze data and identify the root cause of the problem.