Question

An insurance company has an online help service for its customers. Customer queries that take more than 5 minutes to resolve are categorized as unsatisfactory experiences. To evaluate the quality of its service, the company takes 10 samples of 100 calls each while the process is under control Click the icon to view the resulting p values a. Calculate the p and S, values and set up control limits so that future sample p values should fall within the control limits 99.7% of the time. The p value is (Enter your response rounded to three decimal places)

Answer 1

The p-value is the probability that a sample mean is the same or greater than a certain value when the population mean is a specific value. In this specific question, an insurance company wants to evaluate the quality of its online help service.

Step-by-step explanation:

The p-value is the probability that a sample mean is the same or greater than a certain value when the population mean is a specific value. In this question, the insurance company wants to evaluate the quality of its online help service. They take 10 samples of 100 calls each and categorize queries that take more than 5 minutes to resolve as unsatisfactory experiences. To set up control limits so that future sample p values should fall within the control limits 99.7% of the time, we need to calculate the p and S values.