Question

Super Tunnel-Session 1

Review Chapter 2
KEY WORKPLACE ATTITUDES
This week's forum is built around the Organizational Framework for understanding and applying Organizational Behavior. It summarizes the way:
- values
- personal attitudes
- intentions
...serve as inputs to a host of individual and organization/ level outcomes.
In Chapter 2, you read how values and personal attitudes might become causes of problematic outcomes; such as:
- Low task performance
- Low well-being/flourishing
- Low citizenship behavior
- Counterproductive behavior
- High turnover
These inputs might also contribute to the organizational-level outcomes of:
- Poor firm performance
- Low customer service satisfaction


Why should management pay attention to workplace attitudes?

Answer 1

Management should closely monitor workplace attitudes because they directly influence organizational efficiency, employee job satisfaction, and customer service outcomes. Positive workplace attitudes contribute to success, while negative ones can lead to detrimental results, including high turnover and poor performance.

Step-by-step explanation:

Management should pay attention to workplace attitudes because they significantly influence several critical aspects of organizational success. Factors such as job satisfaction, organizational citizenship behaviors, and employee turnover are all affected by employees' attitudes. A positive workplace attitude can lead to higher task performance, well-being, and citizenship behaviors, which are beneficial to both individual and organizational outcomes. Conversely, negative attitudes can result in low task performance, counterproductive behavior, high turnover, poor firm performance, and low customer service satisfaction. Thus, it's crucial for management to foster a positive organizational culture, address cognitive dissonance, and understand the impact of job satisfaction on both organizational performance and employees' general life satisfaction.