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​​​​​​​What kind of quality tool or technique you prefer to eliminate quality failure in the customer hands while releasing new product in the marketplace?

User Davidav
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Final answer:

To prevent quality failure in new products, an iterative design process, including thorough testing and stakeholder feedback, is key. Additionally, addressing imperfect information through warranties and certifications builds trust in product quality. Sustainable and repairable product designs also contribute to long-term quality assurance.

Step-by-step explanation:

To eliminate quality failure when releasing a new product in the marketplace, it is crucial to apply a robust quality tool or technique that encompasses comprehensive design evaluation, testing, and feedback mechanisms. One method for assessing and enhancing product quality is to focus on the attributes of the product, ensuring that they align with customer needs and expectations. However, this alone is not enough. Prototypes should be adequately tested to simulate real-world usage and uncover potential issues that could lead to failure in the customers' hands.

When it comes to design quality evaluation, methods such as root cause analysis are essential for pinpointing underlying problems. Additionally, incorporating iterative design processes where designs are evaluated, prototyped, tested, and refined based on feedback from customers and other stakeholders can prevent poor design decisions early on. Such a feedback loop can significantly reduce the risk of releasing a product with quality failures.

Moreover, mechanisms like warranties, guarantees, certifications, and service contracts can play a role in addressing concerns related to imperfect information and building customer trust in the product quality.

In conclusion, combining rigorous testing with an iterative design process that heavily incorporates stakeholder feedback, while also ensuring transparency and reliability through service assurances, leads to a higher likelihood of releasing a product free of quality issues. As the marketplace continually evolves, these practices should also involve sustainable design choices that consider lifelong usability and reparability, further adding value to the product and minimizing environmental impacts.

User Arash Rohani
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