Final answer:
A quality council is vital for the successful implementation of TQM as it sets goals, develops plans, monitors progress, and ensures TQM is integrated into the organizational culture.
Step-by-step explanation:
The role of a quality council in the implementation of total quality management (TQM) is pivotal. A quality council typically comprises senior management who are responsible for guiding, coordinating, and overseeing the TQM strategy across the organization. Their duties include setting quality goals, developing plans to achieve those goals, monitoring progress, and facilitating communication among all departments involved in the TQM process.
The council also ensures that the TQM principles are integrated into the organization's culture and daily operations. By providing leadership and direction, they play a crucial role in fostering an environment where continuous improvement is valued and pursued. In essence, the quality council enables the organization to align its quality improvement strategies with its business objectives, ensuring that customer satisfaction and operational efficiency are consistently maximized.