Question

Some of our customers have expressed Sasha concerns regarding some employees and - Sasha was very rushed and didn't give us time to get to know her. their behavior in international business - I didn't trust her. She wasn't around for group activities including the two dinners that we had. situations. - She was more concerned about what was in the deal for her and didn't seem to care much about how the others felt. Take a look at this memo summarizing the complaints we received about Sasha and Lucas Lucas. - Lucas was rude and spoke as though he knew more than everyone else. - He would walk in front of the rest of the group as though he was the one in charge. Natalie - He monopolized the dinner conversation by speaking too much and going on about all of his accomplishments. Sasha and Lucas have been with us for about a year, and while we see them act like this occasionally in the office, we've never seen it as a problem until our international customers raised complaints. Based on the feedback, what would you say is the underlying issue?

Answer 1

The complaints about Sasha and Lucas Lucas indicate that the underlying issue is their failure to exhibit proper behavior in international business. They show a lack of cultural sensitivity and an inability to integrate into the company's culture, jeopardizing customer relationships and company reputation.

Step-by-step explanation:

The underlying issue with Sasha and Lucas seems to revolve around their behavior in international business situations, which has caused dissatisfaction among clients. Sasha appears to have issues with giving proper attention and time to clients, which may suggest a lack of investment in building relationships—that is essential in business. Lucas's behavior seems to display a lack of respect for peers and clients by being rude, self-centered, and disregarding group dynamics, which contradicts the qualities desired in an international business setting.

Tracy's conversation with Noel points to a failure to adapt to a company's pace and culture, which aligns closely with the complaints about Sasha and Lucas. The scenario with Lucas in a different context—away from the complaints at hand—highlights that attitudes can change based on circumstances, but here, in a professional setting, his behavior is causing issues.

Cultural sensitivity and the ability to integrate into a company's culture are critical for sustainability within an organization. This notion is further illustrated in the passages about Tracy addressing cultural fit and workers not aligning with the corporate culture. The complaints about Sasha and Lucas suggest that they have not successfully integrated into the cultural expectations of the company, particularly regarding how they represent the company in international dealings. If left unaddressed, this could lead to further client dissatisfaction and potential loss of business.