Question

This is the beginning stage of the training design. The human resource department will identify the skill gap among the employees. In this case, the members were not directly involved with the assessment process. The new hiree underwent massage training with the lead massage therapist in Mandara Spa headquarters in Petaling Jaya. Each participant showed great potential; however, Harish Kumar noticed the engagement level was low when they were sent to the real setting in the hotels. He realized they needed additional help. Thus he did a verbal survey. He realized that cultural differences and the confidence to speak were the main barriers to their performance.

WHAT IS Training Design FOR THIS ?

Answer 1

The training design for this situation would involve addressing the cultural differences and lack of confidence among the new hires. By focusing on these barriers, the training design aims to enhance employee performance and ensure their success in the real setting.

Step-by-step explanation:

The training design for this situation would involve addressing the cultural differences and lack of confidence among the new hires. To bridge the cultural gap, the training program could include cultural awareness sessions, where employees learn about different cultural perspectives and customs. Role-playing activities and communication workshops can also help improve confidence in speaking and interacting with guests in the hotel setting. By focusing on these barriers, the training design aims to enhance employee performance and ensure their success in the real setting.