Question

This is the beginning stage of the training design. The human resource department will identify the skill gap among the employees. In this case, the members were not directly involved with the assessment process. The new hiree underwent massage training with the lead massage therapist in Mandara Spa headquarters in Petaling Jaya. Each participant showed great potential; however, Harish Kumar noticed the engagement level was low when they were sent to the real setting in the hotels. He realized they needed additional help. Those he did a verbal survey. He realized that cultural differences and the confidence to speak were the main barriers to their performance.

WHAT IS Training Design FOR THIS ?

Answer 1

In response to the skill gaps identified at Mandara Spa, a training design should encompass both technical massage skills and soft skills like cultural awareness and language confidence to address engagement issues. The design could involve orientation, job-specific training, and continual assessments to ensure effectiveness. Diversity training is key in creating an inclusive environment that benefits both employee satisfaction and organizational culture.

Step-by-step explanation:

Training Design in Business

The training design for addressing the skill gap identified at Mandara Spa headquarters should focus on both the technical aspects of massage therapy and the soft skills like cultural competency and language confidence. Deficiencies in these areas were noted by Harish Kumar when new employees had a lower engagement level in the real hotel setting. A comprehensive training program should include diversity training and communication skill-building to help bridge cultural differences and build confidence in speaking, thus enhancing overall employee performance in a globalized workforce.

To specifically design such a training program, HR could start with a job analysis to pinpoint the exact gaps in skills and then develop an orientation that educates new employees on the organizational culture and values. This might be followed by specialized job training, focusing not only on massage skills but also on understanding cultural nuances and effective communication in diverse environments. Assessments such as verbal surveys can help identify ongoing issues that may not be addressed in initial training sessions.

Given that the workforce is global, it's crucial for training designs to consider the diverse backgrounds of employees and include elements that foster an inclusive working environment. This aligns with the concept that well-designed training programs contribute to job satisfaction and organizational culture, reflecting the values and visions described in organizational psychology.