Final answer:
The main categories of business communication are verbal, written, nonverbal, and visual communication. The 10 steps in the process of communication include ideas for the sender, encoding and decoding messages, feedback, and achieving desired outcomes.
Step-by-step explanation:
Main Categories of Business Communication
Business communication can broadly be categorized into internal and external communication. Internal communication refers to the exchange of information within the organization itself, involving communication among employees and management. External communication is the exchange of information between the organization and its external stakeholders, such as customers, suppliers, and investors. Both forms of communication are critical for the efficient functioning and success of a business.
10 Steps in the Process of Communication
- Identifying the purpose of the communication.
- Understanding the audience for the message.
- Determining the message content.
- Choosing the appropriate channel or medium for delivering the message.
- Composing the message.
- Encoding the message, if necessary, for example in a digital format.
- Transmitting the message through the chosen channel.
- Receiving the message by the audience.
- Decoding and interpreting the message.
- Providing feedback or response.
Effective communication in a business context often includes the creation of various business documents, such as business letters, cover letters, resumés, and statements of purpose. Having good netiquette, or internet etiquette, ensures that a positive impression is made online, which is increasingly important in today's digital business environment.