Final answer:
True, ERP systems have the potential for data and process integration across different units of an organization, improving communication and efficiency.
Step-by-step explanation:
True, one of the key characteristics of Enterprise Resource Planning (ERP) systems is the potential for data and process integration across different units of an organization.
ERP systems are designed to centralize all data and processes of an organization, allowing different departments to access and share information seamlessly. This integration helps improve communication, collaboration, and efficiency within the organization.
For example, a sales department can have real-time access to inventory data from the warehouse, enabling them to accurately determine product availability and make accurate sales forecasts.