Final answer:
Five techniques to enhance courtesy in business messages are: use respectful language, be clear and concise, use proper grammar and punctuation, show appreciation, and provide clear instructions. Three techniques for emphasizing the positive and de-emphasizing the negative in business messages are: start with positive statements, use constructive feedback, and end on a positive note.
Step-by-step explanation:
Five Techniques to Enhance Courtesy in Business Messages:
Use respectful language: Ensure that you use polite and professional language when composing business messages. Avoid slang or informal language.
Be clear and concise: Get straight to the point and avoid using unnecessary jargon or lengthy explanations.
Use proper grammar and punctuation: Double-check your messages for spelling errors, grammar mistakes, and punctuation issues. This will help you present yourself professionally.
Show appreciation: Express gratitude, acknowledge others' efforts, and show respect for the recipient's time and expertise in your messages.
Provide clear instructions: Clearly communicate expectations and provide all the necessary information so that recipients can understand and complete tasks effectively.
Three Techniques for Emphasizing the Positive and De-emphasizing the Negative:
- Start with positive statements: Begin your message by highlighting the positive aspects or accomplishments before mentioning any negative aspects.
- Use constructive feedback: When providing criticism, focus on offering suggestions for improvement and highlighting strengths.
- End on a positive note: Conclude your message with an encouraging and optimistic tone, leaving the recipient feeling motivated and valued.