Question

As a part of quality management, and process management, it is important that each group of employees have "a voice’ in the process. Does your organization use the concept of a Voice Matrix to collect stakeholder input via Excel, or another spreadsheet or database?

Answer 1

A Voice Matrix is a tool that helps in gathering and organizing stakeholder feedback. It allows for the identification of different stakeholders, their interests and concerns, and their level of influence on a particular process or decision.

Step-by-step explanation:

In quality management and process management, it is important to give each group of employees a voice in the process. One way to collect stakeholder input is by using a Voice Matrix, which can be created using Excel, another spreadsheet, or a database.

A Voice Matrix is a tool that helps in gathering and organizing stakeholder feedback. It allows for the identification of different stakeholders, their interests and concerns, and their level of influence on a particular process or decision. This can help in making informed decisions and ensuring that the needs of all stakeholders are considered.

For example, a company may use a Voice Matrix to gather input from different departments or teams within the organization. The matrix can include columns for each stakeholder group and rows for different factors or criteria that need to be considered. Stakeholders can then provide their input by filling in the matrix with their opinions, suggestions, or ratings.