Final answer:
Satisfied employees are likely to provide better customer service due to the spillover effect, where positive attitudes in one aspect of work influence others. Additionally, job satisfaction is often higher when employees have control and autonomy, leading them to be more motivated and productive, a notion supported by the efficiency wage theory.
Step-by-step explanation:
We expect satisfied employees to provide higher-quality service to customers primarily due to the spillover effect. This concept suggests that the positive feelings of an individual within one area, such as job satisfaction, will 'spill over' into other areas, manifesting as improved performance and better customer service. This is also tied to the idea of efficiency wage theory, which posits that higher pay leads to increased productivity as employees recognize the benefits of their job stability and as a result, are motivated to work harder to retain their position.
Furthermore, among the factors that contribute to overall job satisfaction, autonomy, which entails control over one's work, is a significant predictor. This is consistent with findings by researchers such as Melvin Kohn who identified factors like control, and being integral to the outcome of work, as conducive to job satisfaction. Additionally, the team halo effect can make teams appear more effective than they actually are, although it's not as directly related to individual job satisfaction.