Question

Miler, Petersen, and Judge University (MPUU) faciity maintenance department was organized to man- age operations of a multipurpose sport and recreation facility which included a two basketball courts, three racquetball courts, a caxdio and weight lifting room, and a six lane, 25 -yard swimming pool. Additionally. the facility included both men's and women's locker rooms, each of which had sox indi-vidual showers and four toilet areas as well as five offices. The director of facility maintenance and the assistant director collected the data on the maintenance management problems, the current approaches to address the problems. information and communication technology (CC) implementation, and the maintenance management system. A patron registered a complaint regarding a defect in one of the pieces of equipment used in the cardio and weight lifting room. However, the defect findings from the inspection were not similar to the original customer complaint. This was due to unspecific information related to the explanation of the equipment defect. The time range for inspection increased due to the unspecifc informution contained in the customer complaint. The customer was less technical in knowl-edge on the equipment defect. Thus. the maintenance manager faced time constraints to execute the necessary maintenance. The additional time for identifylng the defect in the inspection inpacted the costs for building and equipment maintenance. The facility maintenance budget consisted of both cor rective and preventive maintenance. Yet, the staff also found it diffcult to estimate the budget expenses for many departments due to many mishandled or and unhandled complaint reports. Finally, most of the maintenance staff was part of the in-house operations at MPJU.

1. Identify and explain the steps the director of faclity maintenance and assistant director could take to increase communication between staff members and patrons. Second, explain how work order systems and tracking can be used to increase communication between management and maintenance personnel.
2. Identify and explain how routine and preventative maintenance may assist in keeping budget allocations from being overspent

Answer 1

To increase communication between staff members and patrons, steps include implementing a suggestion box or feedback form, organizing regular staff meetings, and establishing clear communication channels. Work order systems and tracking can increase communication between management and maintenance personnel by implementing a digital work order system, establishing regular communication channels, and utilizing technology tools.

Step-by-step explanation:

To increase communication between staff members and patrons, the director of facility maintenance and assistant director could take the following steps:

1. Implement a suggestion box or feedback form for patrons to submit their comments, complaints, or suggestions. This will allow patrons to provide specific information about maintenance issues and help improve communication between staff and patrons.
2. Organize regular staff meetings or training sessions to discuss any reported issues, share updates, and address any concerns or questions from the staff. This will ensure that everyone is on the same page and improve overall communication within the department.
3. Establish clear communication channels, such as email or a dedicated phone line, for patrons to reach out with maintenance-related concerns. This will make it easier for patrons to report issues and receive updates on the progress of their requests.

To increase communication between management and maintenance personnel, work order systems and tracking can be used:

1. Implement a digital work order system where maintenance personnel can submit and track their work orders. This system should allow them to provide detailed information about the issue, assign priority levels, and track the progress of each order. This will ensure that all necessary information is recorded and easily accessible for both management and maintenance personnel.
2. Establish regular communication channels, such as weekly or monthly meetings, between management and maintenance personnel to discuss ongoing work orders, prioritize tasks, and address any challenges or concerns. This will facilitate open communication and collaboration between the two parties.
3. Utilize technology tools, such as mobile apps or online platforms, that allow maintenance personnel to easily report completed work orders and provide updates in real-time. This will enable management to stay informed about the status of ongoing maintenance tasks and make informed decisions based on accurate information.