Question

Nan is a data entry person in a medical billing office.​ Nan's firm follows the Six Sigma quality program that allows only three errors per million keystrokes. We could say that the culture of​ Jan's firm is​ _____________.

a) High in innovation and risk taking
b) High in stability
c) High in people orientation
d) High in outcome orientation
e) High in attention to detail

Answer 1

Nan's firm is high in attention to detail due to its Six Sigma quality program that allows only a minuscule number of errors in data entry. The correct option is: e) High in attention to detail.

Step-by-step explanation:

The culture of Nan’s firm, which follows the Six Sigma quality program and allows only three errors per million keystrokes, would be characterized as high in attention to detail. Six Sigma is a rigorous and disciplined methodology that uses data and statistical analysis to measure and improve a company's operational performance by identifying and eliminating 'defects' in manufacturing and service-related processes. The very low tolerance for errors indicates a strong focus on precision and accuracy in their work processes.