Final answer:
Sarah is making a programmed decision at her customer service job, which is different from non-programmed or more complex decisions that require tools like decision matrices. The example of a department store manager measuring employee satisfaction is an instance of a cluster survey design.
Step-by-step explanation:
When Sarah works in the customer service center of a discount retail store and knows exactly what to do when a customer wants to return an item, she is making a programmed decision. Programmed decisions are routine and repetitive, and employees can follow established guidelines or procedures to handle them. This contrasts with non-programmed decisions which are novel and not routine.
Concerning the Jane Career's Decision Making Matrix Example, this would be a tool that Jane might use to weigh various factors influencing her career decision, such as interest, job outlook, and salary, which can illustrate a structured approach to making complex, non-programmed decisions.
Comparison with Survey Design
In the case where a manager of a department store decides to measure employee satisfaction by selecting four departments at random and interviewing all employees in those departments, this would be an example of a cluster survey design. Each department acts as a cluster, and all members of the chosen clusters participate in the survey.