Question

Below you will find three personal complaints being made about behavior. Imagine a scenario in which you might make a similar complaint about a person, and convert the complaint into an observable behavioral statement about the person's behavior. Remember to address when, what, and how for each of the statements. Click "complete workbook" to leave the page and return to the course when you are finished.

Ben thinks he is the boss.

Answer 1

When someone thinks they are the boss, their observable behavior can include interrupting others and making decisions without consulting the team, often speaking loudly and using authoritative language.

When making a complaint about a person's behavior, it is important to provide observable behavioral statements that address when, what, and how the behavior occurs. For example, a complaint about someone thinking they are the boss can be converted into an observable statement like this:

• When: During team meetings
• What: Interrupting others and making decisions without consulting the team
• How: Speaking loudly and using authoritative language

By providing specific details about the behavior, it becomes easier to address the issue and find a resolution.