Question

3. Suppose that at the end of Week 2, the customer contacts Joseph about a change request. The customer says that they would like to order an additional 20 swing sets. They are willing to pay extra if Joseph's company can complete all 80 swing sets by the original deadline at the end of Week 3. What should Joseph do next?

Answer 1

Joseph should evaluate the feasibility of fulfilling the customer's request for additional swing sets while ensuring the timely delivery of existing orders. He should communicate with the customer to negotiate terms and seek a mutually acceptable resolution if the company's capacity is compromised.

Step-by-step explanation:

In this scenario, Joseph's company has been contacted by a customer requesting an additional order of 20 swing sets. The customer is willing to pay extra if Joseph's company can complete all 80 swing sets by the original deadline at the end of Week 3. In this situation, Joseph should evaluate whether his company has the capacity and resources to fulfill the customer's request without compromising the quality or timely delivery of the existing orders.

If Joseph determines that it is feasible, he can communicate with the customer to negotiate the additional payment terms and ensure mutual understanding of the revised order requirements. If Joseph believes that fulfilling the additional order will negatively impact the existing orders or the company's operations, he should communicate this to the customer, provide options or alternatives, and seek a resolution that is mutually acceptable.