Final answer:
The least effective customer service method during troubleshooting is delaying response time and not keeping the customer informed. Prompt responses, clear communication, and empathy toward the customer are essential for effective service.
Step-by-step explanation:
The least effective way to provide exceptional service to a customer while troubleshooting their issue is C. Delaying response time and leaving the customer uninformed. Good customer service involves promptly responding to customer inquiries and issues, which helps in establishing trust and reassuring the customer that their concern is being addressed. Utilizing clear and concise communication is also essential to keep the customer up-to-date on the troubleshooting process and potential solutions.
Moreover, empathy is a key factor in customer service as it shows the customer that you understand and care about their problem, which is why empathizing with the customer's frustration is effective in providing exceptional service. Throughout the troubleshooting process, gathering information from customers and stakeholders is crucial for a comprehensive understanding of the situation. Finding expert information and performing a root cause analysis assures that the real problem is identified and appropriately addressed.