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What are the PRIMARY types of retail training for sales associates?

A. Accounting procedures and stock management
B. Product knowledge and company procedures
C. Special orders and delivery scheduling
D. Vendor relationships and site locations

1 Answer

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Final answer:

The primary types of retail training for sales associates are product knowledge and company procedures, which enable them to serve customers effectively and understand company-specific operational standards. Therefore, the correct option is B. Product knowledge and company procedures.

Step-by-step explanation:

The primary types of retail training for sales associates are B. Product knowledge and company procedures. This type of training is essential for sales associates to effectively engage with customers, represent the company, and facilitate sales.

Training in product knowledge equips sales associates with information about the features, benefits, and use cases of the products, helping them to better address customer queries and suggest relevant products. Learning about company procedures ensures that associates understand the operational aspects such as transactions, returns, and customer service standards that are unique to the company.

While other types of training like Accounting procedures and stock management, Special orders and delivery scheduling, and Vendor relationships and site locations may be important, they are not typically considered primary for the immediate role of a sales associate, whose main objectives are customer interaction and sales facilitation.

User Martin Ongtangco
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