Final answer:
User manuals for internal users of an accounting system should be detailed and use technical language suited to their variety of interactions with the system. Manuals for external users should focus on simplicity and clarity, as their only task is to pay invoices online. Manuals will differ in complexity, technicality, and detail based on the user's role and needs.
Step-by-step explanation:
When creating user manuals for different audiences, such as internal and external users of an accounting system, it is crucial to tune in to audience expectations and tailor the content accordingly. For internal users who interact with the system in a variety of complex ways, such as inputting data, analyzing data, creating reports, and tracking time sheets, the manual would feature in-depth instructions, technical language, and details on various functionalities of the software. The content would be structured with comprehensive step-by-step processes and might include jargon that is familiar to those in the accounting or business field.
Conversely, for external users whose primary interaction is to pay invoices online, the manual would embrace plain language and a simplified approach, focusing only on the necessary steps to complete the payment processes. This user manual would avoid technical jargon, instead of using clear and concise language with ample visual aids such as screenshots or icons to guide the user through the payment system with ease.
In essence, internal user manuals would be detailed and technical, while external user manuals would be simplified and user-friendly, reflecting the different levels of interaction each audience has with the system. Lastly, understanding the organizational hierarchy and direct supervisors to contact for assistance will be crucial for internal users to maximize their usability of the new system, thus this information would be included in their manual.