Final answer:
The process described in the question is conflict resolution. Conflict resolution is the process of peacefully resolving disagreements or conflicts between individuals or groups. Therefore, the correct option is d. Conflict resolution.
Step-by-step explanation:
The process described in the question is conflict resolution. Conflict resolution is the process of peacefully resolving disagreements or conflicts between individuals or groups. It involves finding a solution or compromise that satisfies all parties involved.
In this scenario, Shalonda and Natalie are arguing about how to divide the work of stocking the shelves. Instead of avoiding or ignoring the conflict, they decide to discuss and find a way to divide the work that is fair and satisfactory for both of them. This is an example of conflict resolution.