Question

What can you do if a guest is still there after their check-out time?

Select all that apply.

a. Remind the guest of their check-out time.
b. Inform the guest that they will need to pay for another day if they can't leave the reserved space.
c. Check current reservations to see if you can accommodate a later check-out.
d. Tell the guest their truck will be towed if they don't leave.
e. Go into the Reservation System and charge the guest for another day."

Answer 1

To resolve the situation, you can remind the guest of their check-out time, check for accommodation options, and inform them about additional charges if they can't leave.

Step-by-step explanation:

To handle a situation where a guest is still there after their check-out time, you can take the following steps:

1. Remind the guest of their check-out time: Politely inform the guest of their scheduled check-out time to remind them that they need to vacate the reserved space.
2. Check current reservations to see if you can accommodate a later check-out: Verify if there are any open spaces available for the guest to extend their stay if needed.
3. Inform the guest that they will need to pay for another day if they can't leave the reserved space: If there are no available spaces, politely inform the guest that they would need to pay for another day if they are unable to leave the reserved space.