Final answer:
Both Technician A and Technician B are correct within the appropriate context. Technician A emphasizes the importance of adhering to company policy for handling customer valuables, while Technician B focuses on protecting the customer's vehicle by washing it post-service if it aligns with company services and customer expectations.
Step-by-step explanation:
When addressing the question of whether Technician A is correct in saying that you should always deal with the customer's valuables according to company policy, the answer is yes. Company policy is in place to ensure the proper handling of customers' valuables and provides guidance on the appropriate procedures to maintain trust and accountability.
As for whether Technician B is correct in saying that you should protect a customer's vehicle by washing it when you are finished with it, this too can be correct, depending on the services offered and the expectations set by the company. If it is standard procedure or if it has been promised to the customer, then it should certainly be done. However, this may not always be the case for every service or company, so it is not a universal rule like adhering to company policy.
Therefore, the correct answer is c. Both A and B, assuming that Technician B's statement aligns with the company's service offerings and promises to customers.